Returning Policy | Shipping Rates | General T & C's | GDPR Policy

General Terms and Conditions


Legal information – Our Terms and Conditions

All contracts between Marble Marble and the person (customer) who accepts the quotation from Marble Marble for the sales of the goods or whose order of the goods is accepted by Marble Marble Ltd shall be governed exclusively by these terms and conditions of sale and no variation or addition to these conditions shall be binding unless agreed in writing by the authorised representatives of the customer and Marble Marble Ltd.

1.0 General Terms

1.1 Customers are responsible for obtaining any planning permission or consent for any work to be carried out. Marble Marble Ltd cannot advise on working with electricity, gas or water and therefore accept no liability.

1.2 In line with English law, Marble Marble Ltd shall be under no liability for any loss, damage or injury arising as a consequence of advice provided.

1.3 English law shall govern these terms and conditions and any contract between Marble Marble Ltd and any other party. If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

1.4 Marble Marble Ltd reserves the right to change these terms and conditions from time to time and when they affect current Customer orders Marble Marble Ltd will advise the Customer accordingly in sufficient time to allow the Customer to amend or terminate the contract by written notice.

1.5 Either party may immediately terminate the contract by written notice if the other becomes insolvent or is deemed to be insolvent within the meaning of section 123 of the insolvency act 1986

1.6 Any notice to be given by either party to the other under these conditions shall be in writing addressed to that other party at its registered office, principle place of business or where a person is dealing as a consumer at such address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.

1.7 No waiver by Marble Marble Ltd or any breach of the contract by the customer shall be considered as a waiver of any subsequently breach of the same or any other provision.

2.0 Descriptions and Images

2.1 Marble Marble Ltd cannot guarantee that the appearance or description and/or colour of products of natural stone shown in any of our advertising or sales material will exactly match the appearance and/or colour of the actual products.

2.2 All natural materials supplied are subject to their natural markings, veining, variations in colour, cracks and vents.

2.3 Descriptions of materials offered are for guidance only and in no way imply suitability.

2.4 All dimensions quoted are nominal and no liability is accepted for reasonable variations.

3.0 Prices and Payment

3.1 The price of goods is the price stated in Marble Marble Ltd’s order acknowledgement, unless otherwise stipulated in writing by Marble Marble Ltd. Quotes are only approximate and may differ to total price of the order acknowledgement following templating of worktops (If the measurements orginally supplied by the customer vary.

3.2 The price quoted is usually inclusive of VAT unless stated otherwise in the Quotation.

3.3 Domestic customers are required to make a 50% deposit payment and a final payment upon completion of installation. If the installation is delayed by other parties (Not Marble Marble Ltd) Marble Marble Ltd reserves the right to ask for the remaining 50% balance.

3.4 When purchasing Tiles Marble Marble Ltd will ask for full payment in advance at the time of placing order.

3.5 Marble Marble Ltd reserves the right to charge interest and debt recovery costs after 30 days from the invoice date. Interest will be charged at the Bank of England’s base rate plus 8%.

4.0 Orders and Contracts

4.1 Marble Marble Ltd accepts orders subject to availability of goods.

4.2 Orders taken by telephone will not be accepted unless confirmed in writing or e-mail and deposit paid in case or worktops and full payment in case of tiles and other items.

p4.3 On receipt of an order from the customer, Marble Marble Ltd will issue an order acknowledgement that will confirm the relevant specifications, details and price. It is the responsibility of the customer to ensure that this order acknowledgement is correct. This must then be signed by the customer as confirmation of their approval and returned to Marble Marble Ltd.

4.4 Marble Marble Ltd shall be under no liability in respect of any defect in the goods arising from any drawing, design, specification or template supplied by or on behalf of the customer.

4.5 No guarantee will be given for an exact match due to the nature of the product when asked to supply more than one piece of natural stone.

4.6 Tolerance of +/- 2mm on the thickness of the granite and 3mm on cut out if polished.

5.0 Delivery

5.1 Goods shall be delivered by a method of transport Marble Marble Ltd considers suitable to the address requested by the customer.

5.2 Delivery of goods shall be considered complete by Marble Marble Ltd upon physical delivery by Marble Marble Ltd, collection by the customer or on their behalf, or authorised agent of Marble Marble Ltd at which point Marble Marble Ltd is no longer liable.

5.3 Goods must be inspected and signed for by the customer or on their behalf upon delivery or collection. At this time, the customer shall be deemed to have accepted and not entitled to reject goods.

5.4 Marble Marble Ltd will do all that is reasonably possible to meet given delivery dates however dates are only approximate. Marble Marble Ltd shall not be liable for any delay in delivery of the goods howsoever caused. In such circumstances Marble Marble Ltd will contact the customer to agree an alternative date. The customer will do all that is reasonably possible to enable delivery to take place on the given date. In unforeseen circumstances beyond the reasonable control of the customer, the customer will contact Marble Marble Ltd to agree an alternative date.

5.5 If the customer refuses delivery or collection of goods within Marble Marble Ltd‘s normal working hours (9am to 6pm), Marble Marble Ltd may store goods at the customer’s risk.

6.0 Risk and Ownership

6.1 As soon as delivery or collection is complete, the customer will be responsible for the safekeeping of the goods and Marble Marble Ltd will not be liable for damage or fault arising from incorrect storage. If the customer fails to take delivery of goods at the time tendered by Marble Marble Ltd, risk of damage or loss shall pass to the customer.

6.2 If upon delivery, payment has not been received by Marble Marble Ltd in full, ownership of the goods shall remain with Marble Marble Ltd and therefore the customer is required to keep goods in the same condition in which they were delivered or collected.

6.3 Until such time as the property of the goods passes to the customer, Marble Marble Ltd shall be entitled at any time to require the customer to deliver the goods to Marble Marble Ltd, and if the customer fails to do so forthwith, to enter upon any premises of the customer or any third party where the goods are stored and repossess the goods. If the customer shall have re-sold the goods, the proceeds of such sale shall be held by the customer as trustee for and to the account of Marble Marble Ltd.

7.0 Returns Policy

7.1 Marble Marble Ltd shall be under no liability in respect of any defect in the goods arising from any drawing, design, specification or template supplied by or on behalf of the customer.

7.2 Marble Marble Ltd shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow Marble Marble Ltd ‘s instructions (whether oral or written), misuse, alteration or repair of the goods without Marble Marble Ltd’s approval.

7.3 Goods which are made to measure, cut or altered to meet the requirements of the customer cannot be exchanged or refunded, unless they are faulty.

7.4 Where any valid claim in respect of the goods which is based on any defect in the quality or condition of the goods is notified to Marble Marble Ltd in accordance with these terms, Marble Marble Ltd shall be entitled to offer repair, exchange or refund the customer the price of the goods (or a proportionate part of the price), but Marble Marble Ltd shall have no further liability.

7.5 Any claim by the customer which is based on any defect in the quality/condition of the goods shall (whether or not delivery is refused by the customer) be notified to Marble Marble Ltd within seven days from the date of delivery. If delivery is not refused, and the customer does not notify Marble Marble Ltd accordingly, Marble Marble Ltd shall have no liability for such defect or failure.

7.6 Returned goods must be unused, as new, in saleable condition and in original packaging.

8.0 Installation

8.1 We strongly advise all customers fitting granite work worktops to confirm with their kitchen manufacturer that their units will support the weight of granite worktops. (Solid granite weighs 90kgs per square metre). We cannot accept responsibility for damage to units that has been caused by the weight of the worktops we have fitted.

8.2 Any void spaces for appliances should have a baton put on the wall at the back to support the back of the granite.

8.3 All worktops (temporary or laminate) should be removed and hobs/ sinks/ taps removed and disconnected ready for the granite to be placed on top.

8.4 Under mounted sinks should be supported with batons or shelves to take the weight of the sink when full of water.

8.5 All cupboards should be firm and screwed to each other as well as the wall.

8.6 You or your authorised representative must be present to walk the templaters through your requirements when they first arrive. ALL CUPBOARDS MUST BE CLEARED AND OLD SINKS/HOBS/WORKTOPS REMOVED FOR TEMPLATING. You will be required to sign off that the templates meet your requirements

and no claim will be accepted subsequently should you change your mind after fitting.

If these terms and conditions are in anyway unclear or there is something you do not fully understand then do not hesitate to contact us.